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By using ComUnity’s Citizen Engagement Platform, Buffalo City, Eastern Cape ratepayers can save time and energy avoiding queues at municipal offices by getting their statements, buying electricity and lodging complaints with the R3-million Buffalo City Metro application. READ MORE

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Register now for the Digital Economy Summit!

Watch our CEO David Prosser discuss the ITWeb Digital Economy Summit that he’s speaking at in November in Johannesburg.

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Western Cape Better Together Magazine

From the October edition of the Western Cape Better Together Magazine!

Many resources were uncovered and put to use to fight the Knysna Inferno. People came together and many ideas were explored. A municipal mobile application was put to the test during the disaster. Graeme gave the go-ahead to upgrade the application and once it was upgraded, it was used as a communication channel. At the time of going to print, the application had 3 100 registered users, 43 newsfeed articles, sent 76 push notifications, resolved 57 live chat support calls, and received 33 feedback items.

In addition to the Knysna Municipality mobile application, the Municipality sent 128 998 fire related SMSs during the disaster.

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Putting the customer at the centre

David Prosser, CEO, ComUnity, will be presenting at the ITWeb Digital Economy Summit 2017, at the Focus Rooms, Sunninghill, on 7 and 8 November. Here is his interview with ITWeb.

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Cape Talk

Service delivery app to be rolled out throughout WC in the next year

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Traveller.24

#KnysnaRises: Garden Route showcases the digital future of disaster response management

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Daily Maverick

From the Inside: Things we learnt in the fire, by Helen Zille

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Group Editors

The Western Cape department of local government together, with ten municipalities, are currently giving pilot training in citizen engagement application to municipal citizens.

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The Afternoon Drive – Eden FM – 11 Sep 2017

Municipal Talk with Vicky Bridge, Manager – ICT, George Municipality – Tourism Month 2017

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Communicate, engage, and service customers when, where, and how they want