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Case Study - Local Government Digital Transformation - Emerging Markets

1st June 2018

In the modern age, citizens expect the world-class digital experiences they have become accustomed to from Apple, Google, Facebook, Airbnb and the like. However, government organisations do not have access to the rare skill-sets, resources, and funding available to these Silicon Valley giants. Furthermore, South African government organisations are expected to service citizens across all socio-economic groups, on any consumer device they may have access to - including smartphones and older feature phones.

The Municipality’s challenge was to effectively engage and service all of their citizens and other key stakeholders through broadly available consumer technologies and make it easy for their citizens to have meaningful engagements with the municipality.